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Online Learning in 911:
Survey Results

PowerPhone’s survey is the first to look at online learning as it pertains to emergency communications nationally. Based on responses from 1,200 dispatchers, call takers, supervisors, directors and managers, the results show an industry ready to embrace eLearning. The Survey of Online Learning in Emergency Communications reveals that 68% of public safety personnel took at least one online course in 2012 and that number is expected to rise to 78% over the next year. And nearly all respondents (90%) felt online learning was important to their agency’s long-term training plan.

Key Report Findings:

  • 80% of respondents agreed that a well-designed online course could be just as effective, or more so, than a classroom-based course.


  • The majority rated their prior eLearning experiences as about the same as face-to-face learning.


  • Overwhelmingly, the largest benefit emergency communicators cited for online learning was the convenience of anywhere, anytime training, followed by easier scheduling.


  • 38% of personnel were asked to answer 911 calls and take online training at the same time, possibly because only 19% would be compensated for taking a course from home.


  • Participants thought that up-to-date audio and video were the most important elements of a well-designed online course.


  • 62% of emergency communicators saw a significant improvement in knowledge following their online training.

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Download the eLearning Survey Results White Paper.

"eLearning is not going away. And for 911 - it can be a game changer."

                    - Chris Salafia, CEO

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